Bill Pay FAQ

Who can I pay with Bill Payer?  Top

Can I mail checks too?

Can I schedule when online payments are made?

Some of my  payments are automatically deducted from my bank account, is this the same thing?

How can I keep track of the bills I pay?

Is it safe and reliable to pay online?  How can I be sure?

What is the CheckFree® Guarantee?

How long does it take for the billing company to receive my payments? 

Who Can I Pay with Bill Payer?
You can pay anyone that you normally pay with a paper check, from your mortgage company to your lawn care service, to your child in college.

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Can I mail checks with Bill Payer?
Through this service, you can pay anyone. If an electronic payment isn't a direct connection, the system will print and mail a check for you.

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Can I schedule when online payments are made?
You decide who, when, and how often to pay. Need to cancel or change a payment? No problem, as long as it’s done before the processing date.

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Some of my  payments are automatically deducted from my bank account, is this the same thing?
Automatic payments are really considered to be "automatic debits." For example, a car loan payment that you've authorized to be deducted from your account each is month is considered an automatic debit. Electronic billing and payment is like an automatic debit, only better, because you have the flexibility to change the payment date and amount, giving you ultimate control. When you set up a recurring bill to be paid automatically (for example a utility bill) it can save you time and postage month after month.

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How can I keep track of the bills I pay?
When you pay bills online, the service automatically creates a record of your payments that you can view at any time.  The account history has more detail than you would probably keep by hand!  That means you can check the status of your payment or just take a general account of where you are.  And unlike a check in the mail, you have proof that you've paid on time.  Also, the data may be downloaded into Quicken® or Microsoft Money®.

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Is it safe and reliable to pay online?  How can I be sure?
PrimeSource Credit Union is in the business of protecting your money. CheckFree® has been providing high quality financial electronic services for more than 20 years. We never sell consumer data. And when you use a service that is powered by CheckFree®, you’re backed by our guarantee.

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What is the CheckFree® Guarantee?
It’s the symbol of quality for electronic billing and payment. The CheckFree® Guarantee protects you against fraud and late payments.

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How long does it take for the billing company to receive my payment?
Typically four to five business days. More than 75% of CheckFree® payments are made electronically, securely, from your account to the merchant. The remaining payments are mailed by check, generally to smaller merchants.

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