Bill Pay FAQ

Who can I pay online?

 

You can pay anyone that you normally pay with a paper check, from your mortgage company to your lawn care service, to your child in college.


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How can I pay my lawn care service? They don't accept electronic payments.

 

Through this service, you can pay anyone. If an electronic payment isn't a direct connection, the system will print and mail a check for you.

 

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If I pay bills online, do I have to give up control of when payments are made?

 

Absolutely not! You'll always be in control of your checking account. You decide who, when, and how often to pay. Need to cancel or change a payment? No problem, as long as it’s done before the processing date.

 

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I already automatically deduct some payments from my bank account, isn't that the same thing?

 

That's an automatic debit. A car loan payment you've authorized your bank to deduct from your account each is month is an example. Electronic billing and payment is like an automatic debit, only better, because you have the flexibility to change the payment date and amount, giving you ultimate control. If you want to set up a recurring bill to be paid automatically, you save more time every month.

 

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Howcan I keep track of the bills I pay?

 

When you pay bills online, the service automatically creates a record of your payments that you can view at any time.  The account history has more detail than you would probably keep by hand!  That means you can check the status of your payment or just take a general account of where you are.  And unlike a check in the mail, you have proof that you've paid on time.  Also, the data may be downloaded into Quicken® or Microsoft Money®.

 

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Is it safe and reliable to pay online?  How can I be sure?

 

PrimeSource Credit Union is in the business of protecting your money. CheckFree® has been providing high quality financial electronic services for more than 20 years. We never sell consumer data. And when you use a service that is powered by CheckFree®, you’re backed by our guarantee.

 

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What is the CheckFree® Guarantee?

It’s the symbol of quality for electronic billing and payment. The CheckFree® Guarantee protects you against fraud and late payments.

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How long does it take for the billing company to receive my payment?

 

Typically four to five business days. More than 75% of CheckFree® payments are made electronically, securely, from your account to the merchant. The remaining payments are mailed by check, generally to smaller merchants.

 

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