9/24/14 - Possible Debit Card Security Breach
The VISA Card Security Risk Management Department has notified us that some cardholders’ accounts may have been compromised. Please be assured that this compromise is not specific to PrimeSource Credit Union and that other financial institutions have also received the same notification. Additionally, PrimeSource Credit Union had no control over the circumstances of the incident.
If you’ve been affected by any of these events, a letter from us will be mailed to you before your new card arrives.To protect your account we will be blocking your debit card three weeks from the date of this letter. We have ordered you a new card and pin; they should arrive within that time frame. The card design will default to our custom card design, so yours may change. If you have any questions, please call one of our representatives at (509) 838-6157 or (800 )660-0444.
We apologize for any inconvenience this may cause you. The security of your account and information is our top priority.
1/22/14 - NCUA Warns about Telephone Fraud
ALEXANDRIA, Va. (Jan. 21, 2014) – The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.
Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.
Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at email@example.com to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern.
NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature.
NCUA urges consumers to never verify or release personal financial information to unknown callers.
2/11/13 - Fraudulent Email Referencing the FFIEC and a Supeona
We have received reports that that emails stating that there is "an open subpoena regarding suspect financial activity on member accounts." PLEASE BE AWARE THAT THIS IS A SCAM! The wording in the messages varies, but all are malicious!
During the summer of 2011 and February 2013 fraudulent emails were sent out referencing the FFIEC along with account numbers and/or summons notifications, some from "Inform@ffiec.gov" and "Office@ffiec.gov".
The FFIEC does not send out any such emails and is not affiliated with these messages or their email address domains. If you receive any suspicious email please, under no circumstances should you reply to these messages, open any attachments, or click on any link within these messages! Please call PrimeSource at (509)838-6157 for assistance. Visit the PrimeSource Security Center for information on how to protect your accounts, and computer.
2/13/12 - Consumer Research Scam with a Bogus Check Attached
Please be aware of a letter in the mail that states you have been selected to participate in a paid Consumer Research Program. The Letter from American Consumer Opinion includes a bogus check in the amount of $1985.00 "to assist you with your assignment." The letter requests that you spend various amounts at certain business locations (receipt required) and then send the results via Western Union with a $130.00 fee. Do not attempt to cash this check or proceed! Please note: Anytime you are sent something that requires you to pay a certain dollar amount to receive free money, winnings or services, it is usually a SCAM!
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REMEMBER: A PrimeSource Credit Union Employee will not call you and ask you to provide sensitive account verification information (we already have this information). If you have any doubt, DO NOT RESPOND and please call us directly for assistance at (509) 838-6157.