Security Articles


Refer to these helpful tips and articles to protect you and your family
against fraud, identity theft and malicious activity. Please call us if you ever need
assistance or have questions about safeguarding your identity and computer.


Internet and Identity Protection     Security Alerts     Security Center

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Heartbleed Vulnerability Bug 
You may have heard recently about the Heartbleed vulnerability bug

Here are some useful FAQs to help answer your questions.

What is Heartbleed?
Heartbleed is a vulnerability in SSL, which is the method that most traffic is encrypted with on the internet.

How does it work?

Any time you log in to a site that uses SSL, attackers have a brief window in which they can dump your username and password from the site’s server without you knowing.

Is this problem specific to PrimeSource Credit Union?
No, this is a problem that is internet wide.

Have I been affected?

It is likely that you may be. It is estimated that nearly two-thirds of the Internet is or was vulnerable to this bug. Making matters worse, this bug has existed for nearly two years without anyone going public with it.

Is “It’s Me 247” Affected?
No – and we have tested to ensure that It’s Me 247 is safe from this attack. Our data processor has tested and confirmed that Online Banking information cannot be exposed to hackers using “Heartbleed”.

What should I do to protect my usernames and passwords?

  1. Make a list of all critical sites that you interact with such as email, social networks, cloud storage, banking, etc.
  2. Test to see if a site is vulnerable by visiting
  3.  If the site is still listed as vulnerable, changing your password will do little to protect you as an attacker could just dump your information again. We recommend that you wait until the site is fixed before changing. During this wait time, it is strongly recommended that you do not use the site.
  4. If the site is NOT vulnerable, login and change your password immediately.

What should I do if I have a site that says it is vulnerable?
Contact your vender immediately to determine what your resolution plan may be and when they will be applying the security patch to fix this.

At PrimeSource, we have protective measures in place to prevent you and your accounts from being jeopardized. Please contact us if you have any questions or concerns.

We're Doing Our Best to Help Protect You and Your Cards Against Fraud
Plastic card fraud statistics are up, and much of the fraud comes from criminal activities you can't control. But you can help yourself by being responsible and aware of actions that will minimize risk. PrimeSource also can help by using protective measures to fight plastic card fraud.

At PrimeSource we're proud of the measures we take to help protect your credit cards. At first, some measures may seem a bit inconvenient, but before getting frustrated, realize they are for your safety.

We're also working hard to make sure every card transaction is valid. If we flag your card as being potentially fraudulent, please understand we're only trying to protect you. Be patient, we'll work things out. You may receive a call asking to verify transactions. For questions you might have about plastic card fraud or any other concerns, please contact us today at 509-838-6157.

Thwart ATM Skimmers
Every year sophisticated thieves steal millions of dollars from consumers by “skimming” their personal account information. Skimming, sometimes called "card cloning," involves a thief installing a magnetic card reader, or skimmer, over the actual card reader at an ATM or gas pump.

When you swipe your card, the skimming device steals the information and transmits it to a remote computer. At the same time, a tiny, concealed camera reads your PIN as you key it in.

The camera often is in a bar the thief has affixed to the machine that looks the ATM’s trim. Criminals usually ensure their counterfeit equipment matches the machine’s color scheme. Their methods are growing more sophisticated, including keypads that fit over the machine's real keypad, eliminating the need for the camera.

Luckily, you can take steps to avoid becoming a victim:

• Use the same ATM as often as possible. Memorize how it looks, so you will know if anything about it looks fishy.
• Inspect the ATM. If anything looks unusual—cracked, loose, scratched, or taped—don’t use it.
• Avoid ATMs in popular tourist locations, as they’re common targets. When possible, use indoor ATMs, which are harder for thieves to tamper with.
• When entering your PIN on the keypad, cover the keypad with your free hand to block the view of a spying camera.

Check your account often. 

If you suspect fraudulent activity and need to report your card number:
Call us during business hours at (509) 838-6157 or (800)660-0444; or

To Report a Lost or Stolen VISA DEBIT CARD:
Call (800) 472-3272
To Report a Lost or Stolen VISA CREDIT CARD:
Call (800) 808-7230

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