Security Articles


Refer to these helpful tips and articles to protect you and your family
against fraud, identity theft and malicious activity. Please call us if you ever need
assistance or have questions about safeguarding your identity and computer.


Internet and Identity Protection     Security Alerts     Security Center    

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Carelessness Can Cost You
Many Americans are concerned about someone stealing their credit card, check, or debit card numbers, but they may be ignoring one easy way thieves can access financial accounts: receipts.

  • Disregarding receipts that have valuable information greatly increases the risk of credit and debit card fraud. Thieves easily can find receipts with valid account numbers in trash cans. Some easy steps you can take to prevent thieves from stealing your financial information:
  • Shred all preapproved credit offers, credit and debit card receipts, insurance forms, financial statements, and other paperwork containing personal and financial information;
  • Check credit union statements and other financial statements monthly for discrepancies and order a credit report once a year to make sure no one else is using your personal information to obtain credit cards or services;
  • Don't print your Social Security number on your checks and don't carry your Social Security card in your wallet; and
  • Be hesitant about giving personal or financial information over the telephone--make sure you know the caller and know how the information will be used.

We're Doing Our Best to Help Protect You and Your Cards Against Fraud
Plastic card fraud statistics are up, and much of the fraud comes from criminal activities you can't control. But you can help yourself by being responsible and aware of actions that will minimize risk. PrimeSource also can help by using protective measures to fight plastic card fraud.

At PrimeSource we're proud of the measures we take to help protect your credit cards. At first, some measures may seem a bit inconvenient, but before getting frustrated, realize they are for your safety.

We are diligent in ensuring that every card transaction is valid. If we flag your card as being potentially fraudulent, please understand we're only trying to protect you. Be patient, we'll work things out. You may receive a call asking to verify transactions. For questions you might have about plastic card fraud or any other concerns, please contact us today at

Thwart ATM Skimmers
Every year sophisticated thieves steal millions of dollars from consumers by “skimming” their personal account information. Skimming, sometimes called "card cloning," involves a thief installing a magnetic card reader, or skimmer, over the actual card reader at an ATM or gas pump.

When you swipe your card, the skimming device steals the information and transmits it to a remote computer. At the same time, a tiny, concealed camera reads your PIN as you key it in.

The camera often is in a bar the thief has affixed to the machine that looks the ATM’s trim. Criminals usually ensure their counterfeit equipment matches the machine’s color scheme. Their methods are growing more sophisticated, including keypads that fit over the machine's real keypad, eliminating the need for the camera.

Luckily, you can take steps to avoid becoming a victim:

  • Use the same ATM as often as possible. Memorize how it looks, so you will know if anything about it looks fishy.
  • Inspect the ATM. If anything looks unusual—cracked, loose, scratched, or taped—don’t use it.
  • Avoid ATMs in popular tourist locations, as they’re common targets. When possible, use indoor ATMs, which are harder for thieves to tamper with.
  • When entering your PIN on the keypad, cover the keypad with your free hand to block the view of a spying camera.
  • Check your account often. 
If you suspect fraudulent activity and need to report your card number:
Call us during business hours at (509) 838-6157 or (800)660-0444; or 

To Report a Lost or Stolen VISA DEBIT CARD:
Call (800) 472-3272
To Report a Lost or Stolen VISA CREDIT CARD:
Call (800) 808-7230


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